FAQ

An IT partner is especially useful for small and medium-sized companies that do not have a strong in-house IT department but still rely on servers, workstations, networks, Microsoft 365, email, Wi‑Fi, accounting systems, ERP, warehouse systems or other critical infrastructure. It is also valuable for growing organizations that want one accountable supplier for the entire IT environment, branches, remote workplaces and cloud resources. Learn more about our IT consulting and IT maintenance solutions.

A company usually needs an IT partner when the number of users grows, when servers, cloud services, multiple offices or multiple suppliers appear, or when security, backup and 24/7 support become more important. If the business depends on stable networking, working Wi‑Fi, reliable email, fast incident response and clear accountability, one external IT partner is often more effective than reactive help on demand. Learn more…

It is worth changing the current IT partner when incidents keep repeating, response times are slow, there is no clear SLA, 24/7 support is missing, backups are not tested, the local network or Wi‑Fi is unstable, there is no single responsible owner, or multiple vendors only handle their own fragment of the problem. A change also makes sense when IT support is reactive rather than proactive and there is no monitoring, documentation or clear takeover process. Learn more about our IT consulting and IT maintenance solutions.

One internal IT employee may get sick, go on vacation, become overloaded or have knowledge limited to a narrow niche. UAB “Proservis” works as a multi-specialist team where different people focus on servers, networks, backup, security, hosting, programming changes and monitoring. This reduces dependency on one person, increases continuity and usually allows problems to be solved faster and with a broader technical perspective. Learn more about our IT consulting and IT maintenance solutions.

Common pain points include slow servers, unstable Wi‑Fi, internet interruptions, VPN issues, unreliable backups, poorly optimized workstations, email problems, unclear network architecture, security gaps, outdated hardware, insufficient monitoring and too much manual work in IT administration. Businesses are also often affected by fragmented responsibility between several vendors, weak documentation and slow reaction to incidents. Learn more about our IT consulting and IT maintenance solutions.

Yes. UAB “Proservis” provides 24/7 support, continuous monitoring, fault detection, email and SMS alerts, performance analysis and proactive actions before issues become critical. The company monitors servers, networks, applications and devices and uses monitoring tools such as Zabbix, Cacti and similar solutions to support both technical remediation and prevention. Learn more…

Yes. One of the strengths of “Proservis” is the ability to take over servers, networks, backups, email, hosting, domains, VPN, cloud resources, workstation support and overall IT coordination from several separate suppliers. This gives the client one accountable IT partner instead of fragmented maintenance and reduces situations where vendors blame each other without solving the actual issue. Learn more about our IT consulting and IT maintenance solutions.

The company works with both Linux and Windows ecosystems. It deploys and administers Linux servers, routers, LAMP systems, databases, ZFS or Ceph storage, but also works with Microsoft Windows Server, Active Directory, Exchange, IIS and Microsoft SQL Server environments. This makes it possible to support both open-source and Microsoft-based infrastructures. Learn more…

Yes. “Proservis” provides cloud computing services, virtual server setup, resource scaling, migration of servers to a data center, cloud infrastructure management and migration consulting. These solutions help reduce upfront investment, increase flexibility, replace part of the physical hardware footprint and make it easier to scale resources based on actual demand. Learn more…

Yes. The company implements backup solutions, remote backups, full and incremental copies, storage systems and helps reduce the risk of data loss. Backups are one of the core layers of critical infrastructure protection, which is why it is important not only to create them but also to verify restore capability, storage location and backup policy. Learn more about our IT services and IT maintenance solutions.

Yes. “Proservis” can help with local network diagnostics, switches and router maintenance, Wi‑Fi optimization, VPN connectivity, network segmentation, SNMP device monitoring and overall network stability. This is relevant for businesses facing recurring connectivity issues, poor Wi‑Fi coverage, weak architecture or a need for better performance and security. Learn more about our IT services and IT maintenance solutions.

Yes. The company provides domain hosting, website hosting, email hosting, virtual dedicated server hosting and physical server colocation in the data center. Additional consulting is available for domains, hosting parameters, databases, email infrastructure, VDS environments and service migrations.

Yes. “Proservis” communicates a Tier 3 style data center logic and emphasizes duplicated power inputs, UPS, generators, internet lines, routers, switches and physical security. This is important for customers who need higher availability, infrastructure resilience, server hosting, colocation and a clear reliability model. Learn more…

Yes. “Proservis” provides IT consulting, security and optimization recommendations, helps assess whether infrastructure should remain on-site or be moved to a data center or the cloud, and proposes more efficient technical and organizational solutions. Consulting covers servers, networks, software, licensing, backups, security and IT environment optimization. Learn more…

Yes. The company performs programming work based on customer needs, supports and improves existing systems, modifies web forms, SMS notification logic, email content and other small functional changes. This is especially useful when the original software vendor no longer exists and the client still needs reliable technical updates. Learn more…

Yes. “Proservis” supplies servers, workstations, network equipment and software, including configuration, delivery, installation and post-warranty service. It also helps select legal and business-appropriate solutions based on the existing infrastructure, required performance, licensing logic and budget. Learn more…

The company is physically based in Kaunas but works across Lithuania. Remote work is the priority because a large part of monitoring, server administration, VPN support, hosting, cloud management, consulting and help desk work can be performed remotely. When necessary, the team can also come on site in Kaunas, Vilnius, Klaipėda, Šiauliai, Panevėžys or other Lithuanian cities. Learn more about our IT maintenance solutions and how to contact us.

One partner helps avoid fragmented responsibility where one vendor blames another and the issue remains unresolved. Centralized IT maintenance makes it easier to manage servers, networks, backups, security, response times, documentation and the overall IT architecture. This is especially important for businesses that want one accountable contact and one consistent support model. Learn more about our IT consulting and IT maintenance solutions.

Yes. In practice this is one of the most logical starting points: first the current IT environment is assessed, then weak spots in servers, networks, security and backups are identified, and finally a prioritized action plan and long-term maintenance model are proposed. This helps the client understand what to optimize, what to migrate, what to keep on-site and what SLA or service package is most appropriate. Learn more…